Frequently Asked Questions
General
Maintenance requests are typically responded to within 24 business hours. Our team works to complete most work orders within 24 hours whenever possible. However, some repairs may take up to 72 hours or longer depending on the nature of the issue, parts availability, or whether outside vendor support is needed.
No. The the application fee is non-refundable and is required for each rental application. Each adult applicant age 18 or older must submit an application and pay the applicable application fee using certified funds.
Yes, applicants are required to have 24 months of positive, verifiable rental history. Rental history may be reviewed for timely payments, proper notice to vacate, noise or disturbance complaints, illegal activity, unpaid NSF checks, property damage, and whether the previous home was left clean and in good condition at move-out.
The credit builder program is an optional service that may help residents build credit by reporting eligible on-time rent payments to participating credit bureaus. For residents, this can be a helpful way to turn monthly rent payments into a potential credit-building opportunity. Program availability, enrollment requirements, monthly fees, and reporting details may vary. Please contact the leasing office for current information about any available credit builder program and how it works.
Residents can request repairs by submitting a work order through the online resident portal on our property website. You may also stop by the leasing office during regular business hours, and our team will be happy to help you submit a maintenance request.
No, residents do not need to be present for a maintenance technician to complete a repair. When submitting your work order, you may provide permission to enter, which allows our maintenance team to access your apartment and complete the requested service while you are away.
If you are locked out of your apartment, please contact a locksmith (or reset your smart home app if applicable). We do not service lockouts after hours.
Yes, residents are welcome to decorate their apartment home. However, permanent changes or alterations may not be made without written approval from management. Any damages beyond normal wear and tear may be deducted from your security deposit at move-out.
After-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples include: No electricity throughout the apartment No water throughout the apartment No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior temperature is 65°F or below No air conditioning during extreme heat, when applicable, the exterior temperature is above 85°F and the apartment will not cool belo
The application process at begins by selecting your preferred apartment home and submitting an online application. Assuming your application is reviewed and approved, you will pay the required deposit, admin fee (if applicable), sign your lease agreement, pay all applicable move-in fees and charges, and then prepare for move-in. This process is done online on the property website. Our leasing team will guide you through each step, including application requirements, approval status, deposits, lease signing
Appointments are recommended for apartment tours, but walk-ins are welcome during regular office hours. Scheduled tours are prioritized, so we recommend booking an appointment in advance to ensure our leasing team is available to show you available apartment homes and answer questions about pricing, availability, amenities, and the application process.
Applying for an apartment is easy. Visit our floor plans page, choose your preferred apartment home, click “Availability,” and then select “Apply Now” to begin your online application. You can also contact our leasing office for help with availability, pricing, lease terms, and the application process.
Application processing times may vary, but results are typically available within 1 to 3 business days once all required supporting documents have been submitted. Our leasing team will contact you as soon as possible with your application results and any next steps needed to move forward with your new apartment home.
Yes, residents are required to maintain renters insurance with at least $100,000 in personal liability coverage for the full term of the lease. If proof of qualifying renters insurance is not provided, residents may be automatically enrolled in the community’s Damage Waiver Liability Policy. Please visit: https://ppg.confirminsurance.com/ for current renters insurance requirements, policy details, and coverage deadlines.
No. If you transfer from one PEG apartment community to another, a new security deposit is required for the new apartment home. Transfers may also include applicable transfer fees, notice requirements, and approval conditions. If you are a current resident and are interested in transferring to another apartment home or community, please contact the leasing office for details about deposit requirements, transfer fees, eligibility, and next steps.
No, we do not list a specific minimum credit score in the rental criteria. However, a credit report will be processed for each applicant. Based on the household’s overall risk score, the application may be approved, declined, or approved with conditions. If an applicant is declined or approved with conditions, the applicant will receive the required information for the consumer reporting agencies used in the screening process.
If you are unable to self-qualify for an apartment due to credit, income, or full-time student status, the community offers a guarantor-free option for future residents who qualify. Applicants still need to apply online through our website, submit proof of income, a government-issued photo ID, and Visa (indicating they have a legal right to live in the U.S.). Please contact the leasing team for more information about qualification requirements, available alternatives, and next steps in the application proc
The Security deposit is refundable at move-out, less any applicable charges for damages, cleaning, outstanding balances, or other lease-related costs. Deposit terms, refund eligibility, and cancellation policies may vary, so please contact the leasing office for the most current details before applying.
Housing voucher acceptance and requirements vary by property. If you are interested in using a housing voucher, please contact the leasing office for the most current information about potential eligibility.
Corporate lease applicants may be accepted subject to corporate lease qualification guidelines and approval. To qualify for a corporate lease, the company must generally be an operating business for at least 12 months and provide required corporate documentation, including applicable business verification, bank references, and trade references. Corporations must have a senior officer sign the corporate lease and addenda, and the property may request documentation such as Articles of Incorporation to verify
Corporate applicants interested in using apartment homes as guest suites may be considered, subject to availability, property-specific requirements, and management approval. Because corporate leasing options, approved uses, lease terms, and qualification requirements may vary, please contact the leasing office for the most current information about availability and corporate guest suite options.
Yes. We accept reasonable accommodation requests for assistance animals, including emotional support animals, in accordance with applicable fair housing laws through a program called PetScreening (see on property website). Approved assistance animals are not considered pets and may not be subject to standard pet rent, pet deposits, or breed restrictions. Residents may be asked to complete the required accommodation review process and provide supporting documentation when applicable. Please contact the lea
Prospective residents can find a list of applicable fees by reviewing the property flyer and fee disclosure available on our website. Because pricing, deposits, and fees may change, please contact the leasing office to confirm current amounts before applying or signing a lease. Some fees may be required, while others may be optional or situational depending on your apartment home, lease terms, pets, parking, utilities, or other resident selections.
Applicants may provide a U.S. government-issued photo ID, such as a passport or U.S. driver’s license. If an applicant does not have a U.S. government-issued ID, a copy of their visa may be required to verify eligibility for U.S. residency. The community also uses an ID verification service to help authenticate applicant documents, such as driver’s licenses and passports, using artificial intelligence and computer vision technology.
Before moving in, residents may be responsible for several upfront move-in costs. These may include application fee(s), administrative fees if applicable, security deposit, pet deposit and pet fees if applicable, prorated rent, prorated utility or service charges, and any other required move-in fees based on your apartment home, lease term, and applicant qualifications. Move-in costs can vary depending on your selected floor plan, move-in date, current specials, pets, parking, and lease details. Please con
Move-in costs are generally required to be paid before move-in and must be submitted via certified funds unless otherwise approved or required by applicable law. Move-in charges may include your security deposit, pet deposit or pet fees if applicable, prorated rent, and any other required upfront costs. Please contact the leasing office before your move-in date to confirm the total amount due, accepted payment methods, and any available payment options.
Move-in payments and other required leasing charges must be paid using certified funds through the online payment portal, unless otherwise specified by the leasing office. We do not accept cash or personal checks. Please contact the leasing office before making a payment to confirm the total amount due, accepted payment method, and any payment instructions needed before move-in.
Yes. Current residents may be able to add a roommate during the lease term with management approval. Any new roommate must complete the required application and screening process before being added to the lease. Additional qualification requirements may apply, including income verification, credit screening, and approval by the leasing office. Please contact our team to start the roommate approval process and confirm any applicable fees, documentation, or lease update requirements.
If you need to break your lease, residents must provide the required written notice to vacate in accordance with the property’s notice policy and the terms outlined in the lease agreement. Lease break requirements, notice periods, fees, and final charges may vary based on your specific lease terms. Please contact the leasing office before submitting notice so our team can review your lease, explain your options, and confirm any next steps or amounts due.
When your lease is nearing the end, our leasing team will provide information about your renewal options, updated lease terms, current pricing, and any required notice deadlines. Residents may have the option to renew their lease, transfer to another available apartment home, or provide written notice to vacate in accordance with the lease agreement. Renewal options, pricing, and lease terms may vary based on availability and current market rates. Please contact the leasing office before your lease expires
Neighborhood
Southwest Boise is widely considered the premier residential destination for those seeking a peaceful, spacious lifestyle with rapid connectivity to the entire Treasure Valley. This neighborhood is highly sought after for its pristine new-growth streetscapes, lack of metropolitan congestion, and inclusion within the prestigious West Ada Joint School District 2. Here are some of the best places to live when you're looking for a Boise, Idaho apartment for rent:
Southeast Boise
- A highly popular and vibrant neighborhood wrapping around the Boise River to the east, famous for its immediate access to the scenic Boise River Greenbelt, local boutique breweries, and BSU campus life.
The Boise Bench
- A historic and culturally diverse geographic plateau overlooking the city center, known for its iconic mid-century architecture, panoramic views, and a thriving independent restaurant scene.
South Meridian
- A fast-growing, high-end residential and retail extension situated immediately to the west, popular for its newer master-planned parks, pristine subdivisions, and community paths.
North End
- Boise’s premier historic neighborhood to the north, celebrated for its vintage tree-lined avenues, beautiful historic bungalows, and direct proximity to the foothills for hiking and biking trails.
Living in Southwest Boise along West Lavonne Lane provides a unique residential experience defined by its single-family feel and suburban tranquility. Whether you're looking for career opportunities, regional activities, or tranquil green spaces, here are some of the unique features of living in Southwest Boise to consider:
The Space of a House with Rental Flexibility
- Distinct from high-density, traditional apartment blocks, this community uniquely offers standalone two-story townhomes featuring independent structural layouts, eliminating shared vertical neighbors.
A Private Backyard Experience
- The area uniquely emphasizes true outdoor residential living, giving residents rare access to their own private, fully enclosed fenced yards and patios, ideal for gardening or giving pets a place to play.
An Elite West Ada School District Address
- The neighborhood holds a unique geographical advantage by placing residents within walking distance of Lake Hazel Elementary and Lake Hazel Middle School, both highly rated staples of the West Ada School District.
From playing an eighteen-hole round on a championship golf course to exploring massive European-style public squares, residents of Alante Homes at Lake Hazel are surrounded by highly rated local activities. Major attractions and activities in the area include:
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Boise Ranch Golf Course (Steps Away)
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The Village at Meridian (Premier Outdoor Shopping & Dining)
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Wahooz Family Fun Zone & Roaring Springs Waterpark
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Discovery Park
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Gordon Harris Park
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Idaho State Capitol Building
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Boise Art Museum
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Zoo Boise & Julia Davis Park
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Lake Hazel Library Branch
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JUMP (Jack's Urban Meeting Place)
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Boise River Greenbelt Paths
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Bogus Basin Mountain Recreation Area
Alante Homes at Lake Hazel is strategically located near South Gloriosa Lane and Lake Hazel Road, providing an exceptionally efficient commute to Ada County’s major corporate, healthcare, and educational hubs via the I-84 freeway. Top destinations and employers include:
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Albertsons Corporate Headquarters
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Blue Cross of Idaho
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St. Luke's Boise Medical Center
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Saint Alphonsus Regional Medical Center
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Boise State University (BSU)
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Micron Technology Global Headquarters
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West Ada School District Administrative Campuses
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Amazon Fulfillment Center (BOI2)
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Valley Regional Transit Bus Route Connections
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Boise Airport (BOI)
Alante Homes at Lake Hazel offers a sophisticated and highly curated collection of individual and community luxuries designed to complement a maintenance-free lifestyle:
Beautiful Sparkling Pool & Deck
- Our community features a refreshing outdoor swimming pool fully paired with an expansive sun deck, serving as a premier social hub during the warm summer months.
Smart Home Tech Package
- Every townhome elevates daily convenience with integrated smart-home packages standard, featuring Ring video doorbells and programmable smart thermostats.
Pet-Friendly Design & Extras
- The property maximizes comfort for your furry companions with large private yards, designated pet-friendly spaces, and additional on-site exterior storage options.
Contemporary Quartz Countertops
- Interiors feature beautiful open-concept living spaces elevated by premium quartz countertops and designer porcelain tile backsplashes in the kitchen.
Stainless-Steel Appliance Suite
- Gourmet kitchens are equipped with high-end, energy-efficient appliances, including touchless kitchen faucets and premium French-door refrigerators.
High-End Modern Interiors
- Homes are crafted with soaring nine-foot ceilings, durable wood-like vinyl plank flooring in main spaces, and full-size washers and dryers included.
Maintenance
Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.
We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.
All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.
No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.
If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.
You are allowed to decorate your apartment home, however no permanent changes can be made without written consent of management. Any damages will be taken out of your deposit upon move out.
EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);
Community Information & Amenities
Pool, green building, high speed internet and smart home features.
During office hours Memorial Day to Labor Day.
| Yes, first come first serve. |
Each home has a washer/dryer provided.
Yes, we love pets!
$400 one-time pet fee, $200 security deposit and $55 Pet Rent Per Month
We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.
Fridge, Thermostat, Washer/Dryer, Smart Home Features, Ceiling Fans, Microwave and Dishwasher.
Dumpsters are located in the parking lot.
Moving boxes need to be broken down and can be disposed of in the dumpster areas.
Pest Control maintenance is completed quarterly. Please submit a service request for any pest control services needed outside of routine services.
The property does not accept packages at this time.
Admin
No, there is no cost to take a tour. You will need to set up an appointment that works best for you.
All tours are by appointment only.
Monday - Friday 9am - 6pm. There is not a leasing office at this property, please make sure to schedule an appointment for your tour.
You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!
Application process can vary, but usually takes from 1-3 business days.
Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.
Payments are only accepted through our online portal.
Payments are only accepted through our online portal.
Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.
No, we do not offer furnished apartments.
We offer 6 - 13 month leases.
UTILITIES
No, utilities are not included in your rent amount.
At the time of move in you will be required to provide proof of your electric account. The property uses a 3rd party utility company who will charge you for water, sewer, and trash based on usage.
Internet - Century Link Quantum Fiber is installed in each home, each resident has to use the internet provided in the media package. Cable - Cable One or Dish (We don't use cable at our community but if they wanted to have it these would be the carriers.)
Friends Make the Best Neighbors! Ask us more about resident referral program.
Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 14 total nights per month.
A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying the termination fee.
Location
The closest Publix transportation is two miles away.
Banks, gas stations, restaurants, shopping, hospitals, grocery stores, and more.
Lake Hazel Elementary, Lake Hazel Middle School and Mountain View High School
The dog parks nearby are Storey Bark Park & Morris Hill Park
Residents shop at The Village in Meridian or Boise Town Square Mall.
The nearest coffee shop is Starbucks, Human Bean, and the Alchemist.
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Our team is always ready to answer your questions.
